Legal

Legal documents

The full contractual framework behind TruLink, terms, policies and conduct standards for customers, providers and business partners.

These are the versions in force for the TruLink pilot, and the ones you accept when you register. Reviewed by TruLink’s legal adviser and effective 1st June 2026. Any later update is published here with its date.

Terms of Use

General terms governing access to the TruLink website, app and marketplace

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Privacy Policy

How TruLink collects, uses, shares and protects personal information

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Provider Agreement

Terms for service providers, tradespeople, freelancers and independent freelancers using TruLink

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Customer Terms

Terms for customers requesting or purchasing services through TruLink connections

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Business Partner Terms

Terms for organisations posting staffing, temporary-work, freelance or service opportunities

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Verification Disclaimer

Important limitations of identity, credential and profile verification on TruLink

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Review and Complaint Policy

Rules for reviews, reports, complaints, moderation and account action

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Refund and Payment Policy

How direct user payments and TruLink platform charges are treated

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Data Protection Wording

Reusable privacy and consent clauses for TruLink forms, verification, marketing and partner agreements

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Provider Code of Conduct

Minimum professional, safety and trust standards for providers on TruLink

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Home Access, Safety and Verification Policy

Minimum controls for verified providers entering customers' homes and other private premises

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Delete your account

How to delete your TruLink account and the data attached to it, from the app or by email

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